Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity).
Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons.
The revocation period is 14 days from the day of revocation,
- where you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
- at which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;
- on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;
In order to exercise your right of revocation, you must inform us (Sabine Schulz, Uhlebüller Str., 83, 25899 Niebüll, telephone number: +49 16097571260, e-mail address: email@example.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of withdrawal
If you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this agreement. This period will be deemed to have been observed if you send the goods before the 14-day period has expired.
You shall bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post in the amount of EUR.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.
Reasons for exclusion or extinction
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which cannot be delivered before 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- the supply of newspapers, periodicals or magazines, other than subscription contracts.
The right of withdrawal expires early for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods because of their nature;
- the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample withdrawal form
(If you want to cancel the contract, please fill in this form and send it back).
- To Sabine Schulz, Uhlebüller Str., 83, 25899 Niebüll, e-mail address: firstname.lastname@example.org :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the case of paper notification)
(*) Delete as appropriate.